Shannon is Senior Director of Client Services & Creative Operations at Hilton. She provides expert guidance, thought leadership, and strategic direction to ensure excellence in demand management, project delivery, communication, finance, and reporting. Key to the success of Hilton’s in-house agency initiative, Shannon identifies opportunities to establish cost effective digital services, which provides extensive savings to Hilton and owners. Delivering global digital growth, the award-winning in-house agency team has built an extensive portfolio of digital assets.