High levels of user adoption underpin every successful DAM implementation. The quality of first line user support is one key component in making this happen. Support is currently resource-intensive in terms of cost and time, and, as a result, it rarely gets sufficient budget or attention. In theory, at least, Chatbots have a role to play, just like they do in the business to consumer environment. Once first line support is made better using automation techniques, this can free up time to develop higher levels of engagement in the areas that require more of a human to